What is Change Management


What is change management? For the answer to this question we first must define change management in regards to how it is relevant to our own business now.



When we first define what is change management and what it means inside our own business, then our organizational change model, our organizational change process and the organizational change management tools we will use to implement change can be determined.

It is after this point of knowing what change management means within our own business that the correct change management plan and change management methodologies for our own individual firm can be developed.

Successful change management implementations and the benefits of change management are often only realised after the answer to the question of what is change management is determined from within the context of the current situation and circumstances of our own company at this time.

What is the current situation in your organisation for each of the people, structure and strategy elements outlined below?

Where is your organisation at in regards to each of the sub points?

Once this is determined your organisation can begin to define what change management is and means to your business right now.

Then and only then should your firm begin to develop a change management methodology and change management plan.



What Is Change Management

  1. What is change management? Change management is a method of ongoing business improvement for organizations that affects its people, structure and strategy and results in the firm achieving its objectives.

  2. What is change management? Change management is managing change in the workplace right across the organization to ensure the firm is continually achieving its goals.

  3. What is change management? Change management is the continual change management process of actually managing change management. Of continually managing change in the workplace essentially because of modern business environment demands and competitive landscapes.

  4. What is change management? Change management is what people continually do in firms to get the business from where it is now to where they want it to be!

  5. What is change management? Change management is your source of competitive advantage!

See my page on the definition of change management where I review this definition in more detail: - Definition of Change Management.



The Three Elements of What Is Change Management - People, Structure, Strategy



I believe every organization can be summed up to be a combination of these three elements: the Structure, the People and the Strategy. Any change in any area of an organization will affect at least one or all of these elements.

what is change management


Change management is about managing each of these elements continually through and during and after any improvement and or change in any business at any time.

As mentioned on my home page, take any of these three elements out and the potential performance benefits and profit results from the business will not be fully realised. The change management plans will not work out as hoped.

Take away the focus on PEOPLE, and when your change initiatives are completed the structure of the operations will begin to breakdown. People will begin to breakdown, and the performance of your organization will slow.

Further, if your organization does not have the STRUCTURE in place to support the people you will be driving the organization trying to delivery results requiring lots of extra effort and it will be a very slow process.

Likewise if your organization only focuses on the structure and people but it does not focus on STRATEGY and the key performance indicators, the company will most likely end up in a process of designing and implementing changes but there will be no real change in the profitability and performance of the organization.

One essential skill of change management specialists is the ability to align these three elements together.

This definition of change management and the three elements or people, structure and strategy precede all other change management models and theories outlined on this site. It forms the basis for everything else.



What is Change Management and People



As change management consultants we review to see if PEOPLE are aligned in support to achieve the operations and corporate strategy?

Change management strategies regarding the people element include reviewing:

  • Is the firm providing the training for people to be able to achieve the strategy and improve the structure?
  • Is the firm coaching people to develop the skills to continually change and improve?
  • Does the firm have the right leadership traits necessary for a high performance industry leading business?
  • Are all the right people involved, well informed and focused on the right things?
  • Which people communicate with each other and how are they treated?

Further essential elements of the companies change management model and change management plan are reviewed and include considering:

  • Communication and the regularity and nature of information flow between staff and management.
  • Leadership and a well developed approach to driving the business forward.
  • Resourced established teams with loyal committed people.
  • Stakeholder agreement on direction and initiatives.
  • Management behaviours and styles and attitudes at all levels.
  • Coaching and developing the right skills that enable the operating structure to work effectively.
  • Skills for analysis and problem solving and the skills to implement the strategy.
  • Culture shared beliefs about what is important towards the organisation.
  • Realistically understanding what is the purpose and factual and what is individual.
  • Human nature of people being some positive, some negative, some old habits and resistance, some champions.


When undertaking any change or business improvement we consider the STRUCTURE as the systems and processes and physical resources that support both the people and the strategic objectives of the organisation.

During a change management implementation change management specialists will review structure continually and ask questions such as:

  • Does your firm have a complete and properly structured management operating system (MOS)?
  • How does information flow up and down the reporting lines of your organisation?
  • Are the operations management tools being used in your firm the right ones to achieve the strategy?
  • What aspects of your firms structure need to change to improve future performance?
  • How is the interaction between your supplies, you and your customers managed?
  • Do the structural settings influence and support the type of organisational culture you want?

We will look at the both the physical and operating structure. Points include:

Physical Structure

  • Contractor Base, Supply Chain, Distribution System.
  • Physical Layout of the Buildings, Factory Floor, Offices.
  • Business Intelligence Framework and Technology.

Operating Structure

  • Organization Charts, Job Descriptions, Position Assignments.
  • Measurement and Metrics, KPI Key Performance Indicators, Monthly Targets, Accountabilities.
  • Communication Methods, Operational Feedback, Rewards.
  • Operating Disciplines, Operational Reviews.
  • Performance Audits, Variance Reporting, Performance Management Reviews.
  • Forecasting, Planning, Scheduling, Implementation, Measuring, Reporting Cycles.


What is Change Management and Strategy



The STRATEGYis the method for achieving the purpose of the organizations existence. We consider the strategy to provide the road map for the direction your organization is moving, from where it is now to where you want it to go. As change management consultants and specialists reviewing strategy involves considering:
  • Are we achieving operating strategy alignment to the corporate strategy.
  • Are we understanding why we are in this business and what we are in this business to do.

Points of consideration include:
  • Are we focused on doing the right things or focused too much on just doing things right?
  • Is it working? Where are the opportunities to improve? Is the organisation sustainable?
  • Then what drives value? Which key performance indicators are the right KPI's and how do you generate and evaluate them?
  • What are the root causes of issues and how do you assess and assign a dollar value to them?
  • What are the priorities? Do you undertake pareto analysis? How are decisions made?
  • How do you maintain a focused attention on doing the right things and not get distracted?
  • Who are your major customers, suppliers, partners? Stakeholder input?
  • What is your organizations business environment? How do you assess, value and manage risk?
  • What are your continuous business improvement initiatives?
  • What will be the financial outcome of the decisions you make?


Summary - The Skill of What is Change Management



The necessary skill for successfully managing what is change management, for successfully managing change in the workplace and for successful business improvement and growth is being able to align the individual points above together.

Managing change in the workplace while ensuring the operations strategy is both on the right path and obtaining the full support and alignment of the people and structure elements towards achieving the organizations corporate strategy.

What is Change Management and Strategies for Managing Change?



If your thinking about what is change management and how to define change to develop strategies for managing change, these three additional points can help.

Taking into consideration these points will help you to develop change management strategies that are right for your business.

  1. Change in your business is not a one off event. Changes are always happening. It is only the nature, scope and intensity of the changes that vary.


  2. Change is affected by time. The factors influencing the need for change require results now, or results at some later date?


  3. The change management strategies used within your firm will be different to other firms depending on the circumstances and situation your organization is in now, and on what you are trying to achieve.

Checkout my notes on change management strategies here: - Change Management Strategies (Coming Soon).

What Is Change Management Planning



What is change management planning? This is going to depend on if:

what is change management

    The changes are planned.
    The changes are unplanned.
    The scope of your firms change is broad.
    The scope of your firms change is narrow.

Successful change management implementation requires developing a change management plan with a reasonable time frame for achievement.

Checkout my thoughts on a change management plan here: - Change Management Plan (Coming Soon).

A note on Change Management Implementation



To implement change effectively requires using the correct change management tool such as fishbone diagrams and pareto charts. Included in your organizational change model would be brainstorming activities and stakeholder analysis. Other requirements are good leadership skills and good communication in the workplace.

Change Quotes



'Neither a wise man nor a brave man lies down on the tracks of history to wait for the train of the future to run over him'. Dwight D. Eisenhower

What are your favourite quotes about change? Here are two great pages of change quotes I have collected and recorded during my career as a change management consultant.

Change quotes that include the word 'change'.
Quotes about change that are a little bit different. That do not include the word 'change'.



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Well that is my page on what is change management. An introduction to the broad field of managing change in the workplace and of the areas change management consultants work in, and of the things we think about when managing change management.

For assistance from a change management consultant, or for more information on the question of what is change management contact me.

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